Terms & Conditions

Returns & Exchanges 

Ready-to-Wear Rings 

For ready-to-wear rings, Amiré Jewellers offers a 30-day return or exchange period from the date of delivery or collection, subject to the following conditions: 

If eligible, you may choose between: 

Refunds are not provided for change of mind purchases. 

This policy does not limit or replace your rights under Australian Consumer Law. 

If a product is found to have a major manufacturing fault, you may be entitled to a repair, replacement, or refund as required by law. 

Signature & Bespoke Pieces 

Due to the personalised nature of Signature and Bespoke pieces, Amiré Jewellers does not accept returns, exchanges, or store credit for change of mind. 

These pieces are custom designed or made specifically for you and cannot be resold. 

This policy does not exclude rights under Australian Consumer Law where a product is deemed faulty or not of acceptable quality. 

Warranty 

Every Amiré ring is crafted with structural integrity and durability in mind. 

All Amiré pieces are covered by a 12-month manufacturing warranty from the date of purchase. 

This warranty covers: 

This warranty does not cover: 

If an issue arises, our team will assess the piece and determine whether it qualifies for repair or replacement under warranty. 

Claims & Replacement 

If you believe your piece has a manufacturing fault, please contact Amiré Jewellers as soon as possible. 

To submit a claim, you may be required to provide: 

Once assessed, we will determine whether the issue qualifies for: 

Orders & Production 

Order Cancellations 

For Signature and Bespoke orders, the following cancellation terms apply: 

If you choose to cancel your order after purchase but before receiving your CAD, a cancellation fee of $1,000 AUD will apply. 

Once the CAD has been approved, order cancellations are strictly not permitted, as production will have commenced. 

Design Approval (Bespoke Orders) 

For custom or bespoke pieces, you will receive a Computer-Aided Design (CAD) prior to production. 

The CAD allows you to review the design, proportions, and structure of your ring before crafting begins. 

Once the CAD has been approved by you, the design is considered final and production will commence. 

Amiré Jewellers cannot be held responsible for design elements that were approved during the CAD stage. 

CAD & Rendering Disclaimer 

Computer-Aided Design (CAD) images and renderings are digital representations intended to illustrate the design of the piece. 

CAD images may appear larger than the final ring in order to show detail, and minor variations in scale, proportions, or appearance may occur in the finished piece. 

Payment & Deposits 

To commence the crafting of your piece and prior to receiving your Computer-Aided Design (CAD), a 50% deposit is required. 

The remaining balance is due upon completion of your piece. 

Once final payment has been received, a member of our team will contact you within 1–3 business days to arrange collection or delivery. 

Amiré Jewellers reserves the right to withhold delivery or collection until full payment has been received. 

Crafting Timeframes 

Crafting timeframes may vary depending on the complexity of the design and stone sourcing requirements. 

Typical production timeframes are: 

These timeframes are estimates and may vary during peak production periods. 

Ring Resizing 

To ensure the perfect fit, Amiré Jewellers offers: 

One complimentary ring resize within the first 3 months of purchase. 

This resize may be adjusted: 

Resizing beyond this range may not be structurally possible depending on the design. 

Resizing Fees 

Amiré Jewellers offers one complimentary resize within the first 3 months of purchase, up or down by a maximum of two ring sizes. 

Resizing requests outside of this complimentary period, or resizing exceeding the standard size adjustment range, will incur a resizing fee. 

If your ring requires resizing beyond two sizes, a resizing fee will apply starting from $100 AUD, depending on the design and complexity of the ring. 

Specific Resizing Fees 

Resize Up (0–2 sizes) — $150 AUD 
Resize Up (2–4 sizes) — $250 AUD 

Resize Down (0–2 sizes) — $100 AUD 
Resize Down (2–4 sizes) — $150 AUD 

Please note that some ring designs, including certain diamond-set bands or intricate settings, may have structural limitations and may not be able to be resized beyond specific ranges. 

In these cases, our team will assess the ring and advise the most appropriate solution. 

Shipping & Insurance 

Amiré Jewellers ensures that every piece is delivered securely and safely. 

Processing Time 

Once your piece has been completed and final payment has been received, our team will contact you within 1–3 business days to arrange delivery or collection. 

Shipping 

All shipments are: 

Shipping timeframes may vary depending on your location. 

Risk & Responsibility 

Once your order has been shipped and tracking has been provided, delivery will be handled by the shipping carrier. 

Amiré Jewellers is not responsible for delays caused by courier services. 

In the rare event of loss during transit, insured shipments will be investigated with the courier provider. 

Once the parcel has been successfully delivered or collected and signed for, responsibility for the item transfers to the customer. 

Amiré Jewellers is not liable for loss, theft, damage, or mishandling of the item once it has been delivered or collected. 

Customers are responsible for the safe handling, storage, and care of their jewellery after receiving the piece. We recommend considering appropriate insurance coverage for high-value jewellery items. 

This clause does not limit your rights under Australian Consumer Law in relation to manufacturing defects or faults. 

Delivery Address 

Customers are responsible for ensuring the delivery address provided is accurate and secure. 

We recommend selecting an address where someone will be available to sign for the parcel upon delivery. 

Stone Security 

While Amiré jewellery is crafted with precision and durability in mind, gemstones are held in place by fine metal settings which may experience wear over time. 

Amiré Jewellers cannot guarantee against the loss of stones due to impact, accidental damage, wear, or lack of regular maintenance. 

Customers are responsible for ensuring their jewellery is periodically inspected to maintain stone security. 

Loss of stones due to impact, wear, or external damage is not covered under warranty. 

Australian Consumer Law 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. 

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Force Majeure 

Amiré Jewellers will not be held responsible for delays or inability to fulfil orders due to events beyond our control, including but not limited to: 

Intellectual Property 

All designs, imagery, branding, and content displayed on the Amiré Jewellers website remain the intellectual property of Amiré Jewellers. 

These materials may not be reproduced, copied, or used without written permission.